1. Customer cancels 24h before service → 100% Refund

2. Customer cancels within 24h (vendor not yet out) → 100% Refund

3. Vendor on the way → 80% Refund

4. Service already started → 50% Refund

5. Vendor cancels after confirmation → Customer gets 100% Refund (Vendor suspended if more than 3 times)

6. No vendor accepts order within 3 days → Auto-cancel with 100% Refund + 1% Bonus credited to customer wallet

7. Customer no-show / wrong details → No Refund (full amount deducted)

8. Vendor no-show / late arrival → Customer gets 100% Refund + action taken against vendor

9. Wallet payments (cancel within 24h) → 100% Refund (credited back to wallet within 2 hours)

10. Disputed cases → Final decision taken by Soulbi Team based on valid proof

🔄 Refund Processing Time

• Gateway / Card / UPI Refunds → 5–7 business days

• Wallet Refunds → Within 2 hours

• Auto-cancel Refund + 1% Bonus → Within 24 hours